We are proud to offer you a lifetime warranty on our products. If your product ever has any manufacturing or workmanship defects, tears in half, or the mylar authentication piece falls out we will replace it for free. We want you to feel confident and secure that when you invest in ROOTBALANCE™ products, you are wearing the best and most effective products available on the market. Disclaimer: Most ROOTBALANCE™ users report positive benefits with our technology. Results may vary. Not intended to diagnose, treat, cure or prevent any disease or ailment.
It will not cover wear and tear instances, such as the ROOTBALANCE™ lettering and logo tearing off due to every day normal wear. The warranty does not cover mistreatment or misuse of the product. We reserve the right to refuse warranty replacement if such is the case.
Per the ROOTBALANCE™ Lifetime Warranty, your replacement product is absolutely free. A shipping & handling fee of $4.95 for the replacement product to be mailed back to you.
- Potential customs/brokerage fees for receiving the replacement product we ship to you (for international customers only)
INSTRUCTIONS FOR WARRANTY REPLACEMENTS:
1. Take a photo of your damaged band and email it to Warranty@RootBalance.com. Please include the shipping address.
2. Via Pay Pal send $4.95 to cover Shipping & Handling to firstname.lastname@example.org business Root Balance.
3. Once we receive your photo email, and paypal payment allow 7-10 days for processing, we will ship your replacement back to you to the address given in email.
*NOTE: Your product must be registered on our website.