WHAT ARE NEGATIVE IONS? The definition of a negative ion is an electrically charged atom or group of 
formed by the loss or gain of one or more electrons, as a cation (positive ion) which is created by 
 loss and is attracted to the cathode in electrolysis, or as an anion (negative ion)  which is created by 
an electron 
gain and is attracted to the anode. The valence of an ion is equal to the number of 
electrons lost or gained and is indicated by a plus sign for cations and a minus sign for anions, 
thus: Na 
 , Cl−, Ca ++  , S =


WHAT DO NEGATIVE IONS DO?  Negative Ions help with Core Strength, Flexibility, Endurance, Lung Capacity, Blood Circulation, Oxygen to the Brain, Higher Serotonin Levels, Better Sleep, Muscle Aches, Joint Pain, Headaches, Menstrual Cramps, Stress, Back Pain, Arthritis, Energy, Concentration, Over-all-well being, Core Stability, Inflammation, Swelling, Vertigo, Carpal Tunnel, Libido, Car Sickness, Sea Sickness, Flexibility, Muscle Recovery and Insomnia and much much more!  HOW?  Visit our "What Are Negative Ions?" Page.


HOW DOES MY BAND WORK?  Our engineering process at, ROOTBALANCE™ bracelets incorporate  fashionable water resistant accessories with performance enhancing minerals. These minerals naturally create a frequency that neutralizes the harmful effects from all the electronic devices and pollutants such as Cell Phone, Computer, TV, Vehicle Exhaust, Acid Rain, Smog and more. These are things we encounter on a daily basis. 


WHAT SIZE SHOULD I WEAR?  First, measure your wrist.  Remember when ordering that you don't necessarily want it to be extremely tight.  Having it a bit lose is ok, as long as the band is in your bodies energy field, it is working. 

WHY WEAR A BRACELET?  No matter if you are an athlete, business professional or a stay-at-home mom, life is stressful.  Negative Ion's are scientifically proven to increase serotonin levels in the brain as well as reduce stress and anxiety.


WHAT ARE THE BENEFITS?  Improved flexibility, a greater range of motion, diminished pain, less emotional tension, alertness. ROOTBALANCE™ bracelets work to restore the body to its "root" state, commonly known as grounding and the positive effects are different for everybody.  Balancing your body inside and out is very important to accomplishing a solid harmonic loop. 


CAN I WEAR MY BRACELET TO BED?  Many people have told us they wakeup feeling more refreshed when wearing our products at night, however ROOTBALANCE™ makes no claims that our products will improve your sleep.


HOW LONG DOES IT LAST?  Our products are constructed of high quality materials and designed to withstand daily use. The wristband will hold its optimum effectiveness for approximately 3 years before you need to replace it. Every ROOTBALANCE™ wristband comes with a lifetime warranty for manufacturer defects.


CAN I GET IT WET?  Yes. Our technology works in water and the products can be hand washed and air dried. Do not machine wash or tumble dry.  


SHOULD I EVER TAKE IT OFF?  No. If you aren't wearing it, it's not working!


DO I HAVE TO WEAR IT ON MY WRIST, AS A BRACELET? NO! The band has to be near your skin, any part of the body, many volleyball players wear it on the ankle, as and anklet. 


HOW SHOULD THE BRACELET FIT? DOES IT NEED TO TOUCH MY SKIN?  The fit is a personal choice and should be comfortable, but not too tight. ROOTBALANCE™ products do not need to touch the skin; however, they do need to be close. The effective range is up to three inches from the skin.


WHAT IF I HAVE AN ALLERGY TO SILICONE OR METALS?  Some of the minerals we use are metallic in nature. If you have a known allergy, do not wear our products. Also, our products are made from silicone. If you have a known silicone allergy, again do not wear our products.


WHY DOES MY BRACELET HAVE A HOLOGRAM?  We have included the Mylar hologram piece on our products for official authentication and aesthetic purposes only. There is no technology included in the Mylar piece and it is not charged in any way. It is simply part of the design. 




HOW LONG BEFORE MY ORDER IS SHIPPED?  Most orders ship within 1-2 business days from when the order is placed.  ROOTBALANCE™ will notify you via email when your order has shipped.


HOW MUCH DOES SHIPPING COST?  Domestic shipping & handling within the USA is a flat rate of $4.95 via First Class Mail.  You also have an option for Priority delivery within the USA via USPS for $9.95.



International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


IF I HAVEN'T OPENED THE PRODUCT AND WOULD LIKE TO SEND IT BACK, CAN I REFUSE THE PACKAGE OR JUST WRITE "RETURN TO SENDER" ON IT?  Any mail that is refused, or marked "return to sender" or sent "postage due" will have a deduction of that postage amount from any refund. We regret any inconvenience this may cause.


WHAT IS YOUR REFUND POLICY?  ONLINE PURCHASES: Your online purchase is backed by our 30 Day Money Back Guarantee. If you're not completely satisfied with your ROOTBALANCE product, you can return it within 30 days of your original purchase date for a 100% refund. The product must be in re-sellable condition with box, product code insert, and registered on our website. The ROOTBALANCE 30 Day Money-Back Guarantee only applies to purchases made on the website. 

Disclaimer: Most ROOTBALANCE users report positive benefits with our products. However, individual Results may vary. ROOTBALANCE does not make any specific claims for intended results. Any statement of benefit or inferred statement of benefit have not been evaluated by the United States FDA. ROOTBALANCE products are not intended to diagnose, treat, cure, or prevent any disease.

RETAIL LOCATIONS: For retail purchases, such as at a mall kiosk or an Authorized ROOTBALANCE Event, please contact your original retail location or Authorized Reseller for their specific terms and policies.


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